Recycling, yard waste, and garbage will not be collected on Monday, May 25, in recognition of Memorial Day. Regular collection is delayed one day for the remainder of the week, with Friday collection occurring on Saturday. 

Career Details

Customer Care Specialist

Date Posted: 5/19/2020

Location: Metro Park East Landfill

Type of Employment: Part Time

Work in a fast-paced environment, handling face-to-face customer relations and transactions, for a dynamic and growing government agency in the Des Moines Metro. This integral role is part-time, with some Saturday hours. An altruistic approach to customer care and the ability to work independently as well as collaboratively will be required.

Below is a sampling of the responsibilities managed by this position:

  • Facilitates a positive customer experience at Metro Park East and other Metro Waste Authority facilities based on agency needs, while providing excellent customer care in a tactful and effective manner while projecting a courteous, patient, helpful, and positive attitude.

  • Greets customers, inputs customer and waste information, prepares tickets, accepts payment, communicates efficiently with staff on site regarding incoming waste, and directs customers to proper location.

  • Counts coin and currency, records checks, documents credit card transactions, records coupon sales, and completes the daily deposit spreadsheet. Explains discrepancies and creates tickets for short transactions to move funds from cash to an internal charge account.

  • Completes opening/closing procedures at the Metro Park East Landfill Scale Office.

Requirements

  • High school graduate, with 3 years of general office experience, customer care, and computer proficiency.

  • Some requirements outside the scale office: standing, climbing, directing traffic, or lifting and carrying objects weighing up to 50 pounds.

  • Ability to identify and distinguish objects at 20 inches or less and at 20 feet or more. 

  • Valid Iowa driver’s license

Job Application & Resume

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