Career Details

Customer Care Summer Laborer

Date Posted: 6/3/2020

Location: Metro Park East Landfill

Type of Employment: Temporary

Metro Waste Authority is seeking a Customer Care Summer Laborer. This applicant will work in a fast-paced environment, handling face-to-face customer relations and transactions for a dynamic and growing government agency in the Des Moines Metro. This integral role will include some Saturday hours in an indoor and/or outdoor setting. An altruistic approach to customer care and the ability to work independently and collaboratively, while being reliable and punctual will be required.  

Below is a sampling of the responsibilities managed by this position:

  • Facilitates a positive customer experience at Metro Park East and other Metro Waste Authority facilities, based on agency needs, while providing excellent customer care in a tactful and effective manner, while projecting a courteous, patient, helpful, and positive attitude.
  • Greets customers, inputs customer and waste information, prepares tickets, accepts payment, communicates efficiently with staff on site regarding incoming waste. Directs customers to proper location and directs traffic when needed.
  • Counts coin and currency, records checks, documents credit card transactions, records coupon sales, and completes the daily deposit spreadsheet. Explains discrepancies and creates tickets for short transactions to move funds from cash to an internal charge account.
  • Completes opening/closing procedures at the Metro Park East Landfill Scale Office. Maintains buildings, grounds, and premises of the physical facility to ensure the workplace is tidy, clean, and safe.

Requirements

  • Some requirements outside the scale office: standing, climbing, directing traffic, or lifting and carrying objects weighing up to 50 pounds.
  • Ability to identify and distinguish objects at 20 inches or less and at 20 feet or more. 
  • Valid Iowa driver’s license and must maintain insurability standards.

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