Career Details

Customer Service Specialist

Date Posted: 10/31/2018

Location: Metro Park West Landfill, Perry

Type of Employment: Part Time

The Customer Service Specialist position provides exceptional internal and external customer service at Metro Park West Landfill in Perry. Answers phones; greets, processes and directs customers for proper disposal of material. Performs general accounting duties for credit and cash customers. Provides office coordination at Metro Park West Scale House, including administrative support for the Working Foreman and preparation for disposal of household hazardous waste. 

As a part-time position, normal hours are every other Wednesday, and every Thursday and Friday from 7:45 am – 4:30 pm; as well as every other first Saturday of the month from 8:45 am – 12:30 pm. Position will serve as backup to other staff’s absences. The position averages 25 hours per week. 

Essential Duties: 

  1. Greets landfill customers, inputs customer and waste information, prepares tickets, accepts payment, notifies traffic director of incoming special waste and directs customers to proper location.
  2. Provides courteous external and internal customer service per MWA customer service expectations and standards. Responds to questions about Metro Waste Authority services and initiatives in person, by phone, and email.
  3. Completes opening/closing procedures at the Metro Park West Landfill Scale Office. Maintains supplies, sorts and distributes incoming mail and faxes. Prepares outgoing mail for courier service between facilities or delivers it directly to the Post Office. Performs cleaning duties including restrooms, offices, and shared employee areas.
  4. Fluency in both English and Spanish with ability to hear and speak clearly and distinctly with appropriate pauses and emphasis, pronunciation, and variations in word order. 

Position Requirements: 

  • High school graduate, with 3 years of general office experience, customer service and computer proficiency.
  • Bilingual (English and Spanish)
  • Valid Iowa driver’s license.
  • Willing to complete 24 hour Hazwoper training course.

The salary range for this position is $16.39-$24.58 per hour and averages 25 hours per week. Benefits for this position include paid holidays, paid vacation (accrual), and paid sick leave (accrual). Pro-rated health, dental, and vision insurance, disability insurance, and Iowa Public Employees’ Retirement System are also included.

This position is open until filled

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