Customer Service

Collection: 515.964.5229, ASI, hauler

  • Friday is Your Collection Day
  • Missed Collection
  • Large Items & Extra Trash is collected on garbage day from the curb with appropriate stickers. (No call ahead needed)
  • Schedule Appliance Pick-Up with hauler and apply appropriate stickers.
  • Set out time & tips: Read Cart Placement guidelines for details.

Start/Stop Service: 515.283.8700, Des Moines Water Works


  • Garbage service begins when water service is requested. If it's a new home, a cart will be delivered shortly after.
  • A cart should come with existing homes, but if not, call City Hall.


  • Garbage service ends when water is canceled.
  • When you move, leave your cart with the house.

General Questions: 515.244.0021, Metro Waste Authority

Request an Extra Cart: 515.964.5229, ASI, hauler

Cart Inquiries: 515.964.5229, ASI, hauler

  • Request a different cart size. Choose between 96- and 48-gallons.
  • Call if the cart is broken or stolen.

Garbage Drop-Off

Residents can also take garbage to Metro Park East Landfill.